Ian Terry
Ian Terry

Senior User Experience Executive

San Diego, CA

SUMMARY

Versatile UX Design and Research Leader skilled in blending qualitative and quantitative research to guide strategic design choices and innovation. Expert in enhancing user satisfaction and engagement through insightful product design and UX strategies.

EXPERIENCE
Founder and CEO
Aretetic Solutions, LLC
10/2017 - present San Diego, CA

At Aretetic Solutions, LLC, I advance computational social choice and management consulting. I lead Community-Driven Innovation strategies, serving a broad spectrum of clients including Fortune 500 companies and top research institutions, transforming their approach to complex decision processes.


Head of UX
Luna PBC
03/2020 - 01/2024 San Diego, CA

As the former Head of UX, I spearheaded UX strategy development and execution, leading a team to enhance user engagement across our product range. My role involved design, team leadership, and strategic planning to improve user satisfaction and drive business results.

  • Developed and executed innovative UX strategies that matched our mission and met user needs, ensuring a unified experience across all platforms.

  • Lead and mentored a multidisciplinary UX team, fostering an environment encouraging creativity and innovation.

  • Worked with cross-functional teams, including product managers, engineers, and executives, to integrate user-centered design throughout the product lifecycle.

  • Leveraged data insights, conducted user research, and used analytics to enhance and optimize user experience.

  • Managed the UX design process from concept to launch, overseeing wireframing, prototyping, usability testing, and feedback iterations.

  • Led the creation of a groundbreaking product, resulting in a sale exceeding $200,000 per usage, showcasing innovation and driving significant revenue growth.


Senior UX Researcher
PXE International, Inc.
04/2012 - 03/2020 Washington, DC

Led user research in rare disease healthcare, conducting impactful studies and analysis to guide user-centric product development. This involved empathetic participant engagement and applying strong research methodologies to improve digital health services.

  • Oversaw UX/UI development from start to finish, enhancing services through research, testing, and continuous design improvements.

  • Drove digital expansion by integrating a robust online infrastructure with wide-ranging marketing strategies.

  • Boosted online donation performance 68% by increasing website visibility and traffic through regular content updates, security enhancements, and functional improvements

  • Raised the company's profile and strengthened customer connections by expanding our presence on various organic social media channels.

  • Established a robust backup system for staff and volunteers, enhancing efficiency in achieving company goals.


Contract UX Consultant
Several Clients
05/2009 - 06/2012 Washington, DC

Charted a strategic vision for the user experience, providing a detailed roadmap to guide the organization's long-term user-centric objectives.

  • Turned qualitative data into actionable insights by conducting contextual interviews, analyzing transcripts, and applying findings to enhance the application's version 2 design increasing efficiency to complete task by 51%.

  • Applied the 'Jobs to Be Done' framework to understand customer goals, enhancing marketing and product development focused on user needs.

  • Orchestrated user interviews, heuristic evaluations, and dialogue principle assessments.

  • Raised the company's profile and strengthened customer connections by expanding our presence on various organic social media channels.

  • Fostered a collaborative platform for patients, advocates, and the biopharmaceutical industry, resulting in dozens of new contracts.


Founder
Shell Shocked Design
10/2008 - 05/2017 Washington, DC

I specialized in creating custom websites and enhancing UX/UI design for improved user engagement and conversion. Working with a team, we merged aesthetic with functionality to provide innovative, optimized digital solutions tailored to client needs

CERTIFICATION

Cornell – Certified Digital Marketing Specialist
2022

CSPO – Certified Scrum Product Owner
2020

UXQB – Certified Professional in User Experience
2019

ACRP – Certificate of Human Subject Protection
2019

SKILLS

Quantitative Research – Qualitative Research – Mixed Methods – Generative – Formative – Summative – Ethnography – Product Research – User Interviews – Card Sorting – Surveys – Persona Development – Participatory Design – Task Analysis – Heuristic Evaluation – User Journey Mapping

Wireframing – Remote and Local Usability Testing – A/B Testing – Prototype Testing – UX Design

Statistical Analysis – Natural Language Processing – Topic Modeling – Data Visualization – TF-IDF Modeling – AI/ML

Python – React – PHP – CSS3 – HTML5 – Javascript – Git – Netlify – AWS – Drupal – Wordpress – Headless CMS

Agile – Scrum – Kanban – Team Leadership – Marketing – Product Strategy – Product Development

Axure RP – Figma – Adobe Creative Suite – Microsoft Office – Tableau

EDUCATION
Bachelor of Science, Health Information Management
Western Governors' University
01/2020 - 11/2023 Salt Lake City, UT
Master Gardener
University of Georgia
01/2011 - 10/2012 Athens, GA
Bachelor of Arts, Linguistics
University of Maryland
01/2008 - 04/2010 College Park, MD
International Baccalaureate
British School of Washington
2006 - 2008 Washington, DC
GCSE
British School of Washington
2005 - 2006 Washington, DC
PUBLICATIONS
The PhenX Toolkit: Establishing Standard Measures for COVID-19 Research
Wiley: Current Protocols
Michelle C. Krzyzanowksi, Ian Terry, David Williams, Pat West, Lauren N. Gridley, Carol M. Hamilton
View Paper

Contributed to the NIH-Wide Strategic Plan for COVID-19 Research by integrating the PhenX toolkit to standardize COVID-19 data collection and enhance comparability of results. Led efforts to rapidly develop and release new protocols through a community-driven consensus process, improving research consistency and facilitating global collaborative studies.

PASSIONS

Fine Woodworking

Period Blacksmithing

Historical Sword Fighting

Historical Archery

Yoga & Meditation

Writing

Reading